We believe you deserve a clear, straightforward explanation of how your personal information is collected, used, and shared when you use this website, portal, or software. "Personal information" means any data that could identify you, whether on its own or when combined with other information we hold.
We only use your personal information for the purposes described in this Privacy Policy, and we take the protection of that information seriously. By using our website, portal, or software, you accept the practices described below.
Processing a visa or travel-authorization application means the relevant government authority needs specific details about you before it can decide whether to approve your request. You supply this information yourself through our online application form.
This typically includes your full name, home address, date of birth, and details of your planned trip (such as destinations, dates, and travel times), along with your passport information. Depending on the requirements of the destination country, we may also need to collect more sensitive categories of information — for example, gender, ethnicity, religious or other beliefs, health details, sexual health information, criminal history, family background, or genetic information.
Certain applications require supporting paperwork before they can be processed. This can include identity documents, passport copies, residency cards, birth certificates, bank statements, invitation letters, and parental consent letters where the applicant is a minor.
When you visit our website or use our portal, we automatically collect certain technical details about the device you're using — such as your IP address, browser type, operating system, and approximate location. We also gather general usage patterns, such as how often you visit and how long you spend on the site, to help us understand and improve the user experience.
The details you enter on our online form are used to prepare and submit your visa, ETA, or other travel-document application to the relevant government authority, who will then decide whether to approve or refuse it.
We use your contact information to reply to your enquiries, respond to support requests, answer questions, and send you updates about the status of your application.
We analyze usage data to understand how people interact with our site, which helps us refine our services and make the site easier and more reliable to use.
We may need to share personal information to comply with applicable laws, respond to regulatory requests, or cooperate with official investigations or audits.
We may also use your information to confirm compliance with our Terms and Conditions and Cookie Policy, to strengthen our security measures, and to help detect or prevent fraud.
We do not sell or rent your personal information. We only share it in the following situations:
With relevant government authorities — The details and documents you submit are passed to the immigration or government body responsible for reviewing your application, since they need this information to reach a decision.
With service providers who support our operations — We work with trusted third parties who help us run parts of our business, such as processing card payments, delivering advertising, sending email communications, and analyzing site usage. We only share what each provider needs to carry out its specific task.
With affiliated companies — As part of a business that may operate across different offices or markets, we may share information internally with affiliated entities for purposes consistent with this Policy.
For legal reasons — We may disclose personal information where required by law (whether in your home country or elsewhere), in response to a legal process or request from a public authority, to enforce our Terms and Conditions or other policies, to protect our operations, rights, or safety (or those of our affiliates), or to pursue or defend legal claims.
You can contact us at any time to ask us to delete your personal information, or to request a copy of the personal data we hold about you.
We store personal information on servers protected by passwords, firewalls, and physical security controls, and we apply strong technical safeguards designed to prevent loss, theft, misuse, or unauthorized changes to your data.
As a general rule, we retain personal data for three years, after which it is automatically deleted, in line with our data-retention obligations under applicable law. While we take data protection seriously, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information you send to us online.
We may update this Privacy Policy from time to time without giving individual notice. Any changes take effect as soon as the updated version is published on our site. It's your responsibility to check this Policy periodically, and in particular before purchasing any service from us, to stay informed of its current terms.
Our website may contain links to third-party sites that we do not operate or control. We are not responsible for the privacy practices or content of any linked external site. We encourage you to review the privacy policy of any third-party website before sharing your personal information with it.
As outlined in our Terms and Conditions, where an application involves a minor, the parent or guardian who submits the online form is providing consent on the minor's behalf for us to collect and use that data. We only use a minor's information for the purpose of processing the relevant application and providing associated support.
This website, portal, or software is operated by sri-lanka-evisa.info a private company that provides specialized visa, ETA, and travel-document application support. We help travelers navigate the application process by offering guidance, form-completion assistance, and document-processing support in connection with government visa and travel-authorization systems.